February 13, 2002

Uncle Sam needs Information Architects
"The IT systems in place at the CIA and at other agencies within the intelligence community have made analysts less efficient, because they spend valuable time searching for information stored in many different locations, Louie said. The systems don't allow users to quickly find or compare data especially if the search terms aren't exact.

"We had an IT failure — all of the systems that we put together with the best intentions weren't doing the job," he said. "We couldn't fuse the data."

"This fact was made glaringly clear Sept. 11 when CIA employees at almost every level ended up printing out stacks of paper and searching them manually because it was faster than searching through data stored in IT systems, he said."
Federal Computer Week: Systems fail to deliver


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