The Usable Consultant

An article by Dave Rogers in the Gotomedia newsletter contains
a definition of "consultant usability":

"The extent to which a consultant helps people to achieve specified goals with effectiveness, efficiency and satisfaction within the realities of their organization."

He makes some great points:

- Usable consultants listen obsessively
- Usable consultants generously share knowledge and information
- Usable consultants don't boilerplate
- Usable consultants join the team
- Usable consultants help you achieve goals