October 13, 2003

Poorly designed user interfaces suck the ROI right out of enterprise software

In Pigeons can push random buttons, Rupert Goodwins makes a few good points about the lack of focus on usability in most enterprise software implementation projects:

"It continues to amaze me that twenty years after Apple showed the world what well-designed software looked like, most IT departments think the word "Usability" is shorthand for user stopping, activity blighting, information losing, irksome travesty...

"There is little point in shelling out six or seven figures on a major IT project in the name of efficiency if you never bother to find out whether the people who use it have a fighting chance of being efficient at their jobs. In the great scheme of business, everything boils down to what the employees do and how well they do it: that this never enters the design equation of IT projects is one of the great unmentioned sins of technology."

Working on a big system implementation? Do the right thing for your business: hire a usability consultant to make sure you're not wasting millions of dollars in development and user productivity.

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