August 08, 2003

Mark Hurst's Take on "The Role"

In a somewhat veiled response to the aftermath of Tog's bomb, Mark makes some awesome points I whole-heartedly agree with in Usability Professionals Must Disappear:

"Here's the thing about user experience work: its success depends primarily on the buy-in from everybody else in the larger organization. The primary issue isn't what you're named, but what results you're generating, and what buy-in you're getting from the company."

"In short, a good user experience practitioner is a facilitator - someone who quietly (having disappeared) guides the process, allowing knowledge to emerge, from users and the company alike. Instead of coming in with the answers, or the framework, or (my personal favorite) "the 200 rules of user experience design," they should come in with their auditory organs turned up to eleven. Listening."

Amen, Amen, Amen!
(Extra points for the Spinal Tap reference, too!)

My New Title
I'm having a hard time choosing my new title:
A. Professional Whale Tackler
B. User Boy
C. Customer-Centered Weenie

Related Spinal Tap Quotes:
"In ancient times, hundreds of years before the dawn of history, an ancient race of people... the Druids. No one knows who they were or what they were doing..." - Nigel

"It's such a fine line between stupid, and clever. " - David

Ian: "Nigel gave me a drawing that said 18 inches. Now, whether or not he knows the difference between feet and inches is not my problem. I do what I'm told."
David: "But you're not as confused as him are you. I mean, it's not your job to be as confused as Nigel."

- Lyle: An Open Letter to Tog
- Tog: It's Time We Got Respect
- Challis Hodge: UX Roles & Titles: Trend or Profession?

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