Users Begin to Demand Software Usability Tests
Computerworld talks about the Common Industry Format for Usability Test Reports as well as a how some customers are viewing usability as a requirement when purchasing products.

"Boeing played a lead role in the development of CIF after its experience and internal studies showed that usability played a significant role in total cost of ownership. In one pilot of the CIF standard on a widely deployed productivity application, the Chicago-based company said improved product usability had a cost benefit of about $45 million."